Mahwah - Nanuet Holidays from AU$2,738

Stayed here during Pride weekend with my girlfriend, beautiful room! We chose the king w/ the balcony which was small but worth it!! The only HUGE problem I had was it took 3 hours, YES 3 hours, for our room to be ready. I thought the other review about how long they had to wait was an over exaggeration until it happened to us. We tried to check in from 1:55pm, which we knew probably wasn’t going to get us anywhere, no room but that’s fine! UNTIL we started going back @ 3pm and they kept telling us we were in a “queue” and they would call us once the room is ready, they never did btw. Don’t get your bags back until the room keys are in your hand, we had to give them our bags twice since they told us “10 minutes” which turned into 2 hours. My partner and I walked around for another 3 hours. 3pm-6pm before going back since there was no call. Our room was ready at 6:30. They said they were backed up on housekeeping and their linen truck was delayed. Check out was extremely smooth, however to check in everyone we had to wait over 20 minutes no matter what time we went up. Would I stay here again, not sure! Definitely NOT during any events. Also the pool design is cool, just not cool when you’re in the lobby looking up.

We love Loews Regency NYC. The staff is exceptional and the rooms are very comfortable.

Great service, beautiful property, incredible location, and very clean rooms

We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!

The valet parking was very convenient and everyone who works there is very nice. I would definitely stay here again.